Costco Gift Card Balance: How to Check It
Costco calls its gift card a Shop Card, and you can check the balance online at Costco.com, in any warehouse, or by phone.
Three Ways to Check Your Costco Balance
- Online — visit the official balance checker. You'll typically need the card number and the CVV/security code from the back of the card.
- Phone — call 1-800-774-2678 and follow the automated prompts. Have your card number ready.
- In-store — Bring your Shop Card to any Costco warehouse and hand it to a cashier or the membership desk. They can scan it and tell you the exact remaining balance in a few seconds, no PIN needed on your part since they handle that at the register.
Where to Buy Costco Gift Cards
Costco Shop Cards are sold directly by Costco, either online at Costco.com or in person at the membership/customer service desk of any warehouse. Many warehouses also have self-service kiosks near the entrance where you can buy or add funds to a card without waiting in line. You do not need to be a member to receive or use a Shop Card, only to purchase one. Costco does not sell its gift cards through Amazon, third-party retailers, grocery stores, or drugstores, so the official Costco channels are the only reliable place to buy one.
Terms & Expiration Notes
Costco Shop Cards do not expire and carry no dormancy or maintenance fees. They can be used at Costco warehouses in the US, Puerto Rico, and Canada, as well as on Costco.com and Costco.ca, but they are not accepted at food court kiosks. They are not redeemable for cash except where required by state law.
Balance Showing $0 or the Check Failed?
A few common reasons: the card hasn't been activated yet, the funds have already been spent, the card was reported lost or deactivated, or — less commonly — the card was compromised before you got to use it. If something looks wrong, contact Costco directly using the phone number above. We can't look up or adjust balances ourselves — only point you to the official source.
FAQ
Do I need to create an account to check my balance?
No — most balance checks, online or by phone, just need the card number and security code/PIN, not an account.
Can I check my balance on my phone?
Yes, the online balance checker above works on mobile, and the phone number can be dialed directly from this page.
Is it safe to enter my card number online?
Only enter it on the official site linked above. Scam sites impersonating gift card balance checkers exist — double-check the URL before entering any card details anywhere.
Is Costco gift card available on Amazon?
No, Costco gift cards aren't currently sold on Amazon — buy directly from the official retailer using the link above.
