Macy's Gift Card Balance: How to Check It
Here's how to check the balance on a Macy's gift card online, by phone, or in store, plus where to buy one and how it can be used.
Three Ways to Check Your Macy's Balance
- Online — visit the official balance checker. You'll typically need the card number and the CVV/security code from the back of the card.
- Phone — call 1-800-511-2752 and follow the automated prompts. Have your card number ready.
- In-store — Take the card to any Macy's register and ask an associate to look up the balance, or have them scan it before you start checking out. The remaining balance also prints on your receipt after every purchase, so you can keep track of it that way once you've used the card at least once.
Where to Buy Macy's Gift Cards
The most reliable place to buy a Macy's gift card is directly through Macy's, either in any store location or on macys.com, where you can choose a physical card or an e-gift card sent by email.
Macy's stores themselves sell physical gift cards at the register in a range of amounts.
Third-party retailers like grocery stores, drugstores, and other gift card kiosk locations sometimes carry Macy's cards too, though selection varies by location.
Amazon also sells Macy's gift cards, both as physical cards and instant email delivery e-gift cards, fulfilled by an authorized Amazon gift card seller.
Buying directly from Macy's or Amazon is the safest bet since it avoids the risk of a discounted or resold card from an unauthorized third-party site.
Terms & Expiration Notes
Macy's gift cards do not expire and carry no maintenance, activation, or dormancy fees. They can be redeemed at Macy's stores, Macy's Backstage, Market by Macy's, and macys.com in the U.S., but cannot be redeemed for cash except where required by law, and cannot be used to buy other gift cards or prepaid cards.
Balance Showing $0 or the Check Failed?
A few common reasons: the card hasn't been activated yet, the funds have already been spent, the card was reported lost or deactivated, or — less commonly — the card was compromised before you got to use it. If something looks wrong, contact Macy's directly using the phone number above. We can't look up or adjust balances ourselves — only point you to the official source.
FAQ
Do I need to create an account to check my balance?
No — most balance checks, online or by phone, just need the card number and security code/PIN, not an account.
Can I check my balance on my phone?
Yes, the online balance checker above works on mobile, and the phone number can be dialed directly from this page.
Is it safe to enter my card number online?
Only enter it on the official site linked above. Scam sites impersonating gift card balance checkers exist — double-check the URL before entering any card details anywhere.
Is Macy's gift card available on Amazon?
Yes — buy Macy's gift cards on Amazon →
