Xbox Gift Card Balance: How to Check It
Learn how to check the balance on your Xbox gift card through your Microsoft account, on your Xbox console, or in the Xbox app, plus where to buy one.
Three Ways to Check Your Xbox Balance
- Online — visit the official balance checker. You'll typically need the card number and the CVV/security code from the back of the card.
- In-store — Xbox gift cards are redeemed to a Microsoft account rather than swiped like a traditional retail card, so in-store staff can't look up your balance for you. If you bought the card at a store like Walmart or Target, the retailer can only confirm the purchase — you'll still need to redeem the code and check your balance through your Microsoft account, the Xbox console, or the Xbox app.
Where to Buy Xbox Gift Cards
Xbox and Microsoft gift cards can be bought directly from the Microsoft Store online or through the Xbox console/app as a digital code delivered by email.
Physical Xbox gift cards are widely stocked at major retailers such as Walmart, Target, Best Buy, and many grocery and drugstore chains near the front-register gift card displays.
GameStop also commonly carries Xbox and Microsoft Store gift cards alongside other console gift cards.
Amazon.com sells official digital Xbox gift cards in several denominations, delivered instantly by email — a convenient option if you need one right away.
Always buy from an official retailer's own gift card display or verified online listing to avoid scams involving tampered codes.
Terms & Expiration Notes
According to Microsoft's own support documentation, Xbox gift card balances added to a Microsoft account carry no fees and no expiration dates once redeemed. Cards are not reloadable — once a card's balance reaches zero, you would need a new card rather than adding funds to the same one.
Balance Showing $0 or the Check Failed?
A few common reasons: the card hasn't been activated yet, the funds have already been spent, the card was reported lost or deactivated, or — less commonly — the card was compromised before you got to use it. If something looks wrong, contact Xbox directly using the phone number above. We can't look up or adjust balances ourselves — only point you to the official source.
FAQ
Do I need to create an account to check my balance?
No — most balance checks, online or by phone, just need the card number and security code/PIN, not an account.
Can I check my balance on my phone?
Yes, the online balance checker above works on mobile, and the phone number can be dialed directly from this page.
Is it safe to enter my card number online?
Only enter it on the official site linked above. Scam sites impersonating gift card balance checkers exist — double-check the URL before entering any card details anywhere.
Is Xbox gift card available on Amazon?
Yes — buy Xbox gift cards on Amazon →
