Xbox Live Gift Card Balance: How to Check It
Check your Xbox Live or Xbox Gift Card balance by signing in to your Microsoft account. Once redeemed, the card value becomes part of your Microsoft account balance for Xbox, Microsoft Store, Windows, and eligible digital purchases.
Three Ways to Check Your Xbox Live Balance
- Online — visit the official balance checker. You'll typically need the card number and the CVV/security code from the back of the card.
- In-store — Xbox gift card balances are tied to your Microsoft account after redemption, so the most reliable way to check a remaining balance is online or from your Xbox console. In a physical store, a cashier can help confirm a new card is activated at purchase, but they generally cannot see your redeemed Microsoft account balance.
Where to Buy Xbox Live Gift Cards
Buy digital Xbox Gift Cards directly from Microsoft Store or through the Xbox redeem and gift card pages.
Physical Xbox gift cards are commonly sold at major U.S. retailers that carry gaming and prepaid cards, including stores such as Walmart, Target, Best Buy, GameStop, grocery stores, and drugstores.
Amazon also sells Xbox digital code listings, so it can be a convenient option if you want a code delivered online.
Before buying from any marketplace listing, check that the card is for your country or region and that the seller is reputable.
Terms & Expiration Notes
Non-promotional Microsoft account balance does not expire and has no service fees. Promotional balances may expire under the promotion terms. Xbox and Microsoft gift card balances are region-specific, non-transferable after redemption, and generally cannot be exchanged for cash except where required by law.
Balance Showing $0 or the Check Failed?
A few common reasons: the card hasn't been activated yet, the funds have already been spent, the card was reported lost or deactivated, or — less commonly — the card was compromised before you got to use it. If something looks wrong, contact Xbox Live directly using the phone number above. We can't look up or adjust balances ourselves — only point you to the official source.
FAQ
Do I need to create an account to check my balance?
No — most balance checks, online or by phone, just need the card number and security code/PIN, not an account.
Can I check my balance on my phone?
Yes, the online balance checker above works on mobile, and the phone number can be dialed directly from this page.
Is it safe to enter my card number online?
Only enter it on the official site linked above. Scam sites impersonating gift card balance checkers exist — double-check the URL before entering any card details anywhere.
Is Xbox Live gift card available on Amazon?
Yes — buy Xbox Live gift cards on Amazon →
