Xbox/Microsoft Gift Card Balance: How to Check It
Redeeming an Xbox or Microsoft gift card adds credit to your Microsoft account. Use the account balance page (or your Xbox console) to see what remains.
Three Ways to Check Your Xbox / Microsoft Balance
- Online — visit the official balance checker. You'll typically need the card number and the CVV/security code from the back of the card.
- In-store — If your card is a physical Microsoft Store gift card, you can also call the balance-check number listed on the card or in the gift card terms. For Xbox and Microsoft account credit, check the remaining balance by signing in to your Microsoft account or viewing it on your Xbox console under your profile.
Where to Buy Xbox / Microsoft Gift Cards
Buy an Xbox Gift Card from the Microsoft Store (digital code) and Microsoft Store gift card offerings. You can also find Xbox and Microsoft gift cards at major US retailers that carry them, such as Walmart and Best Buy. Some warehouse clubs also stock Xbox/Microsoft gift cards. Amazon may carry Xbox gift cards as well, depending on current listings and fulfillment.
Terms & Expiration Notes
Xbox and Microsoft gift cards redeemed to your Microsoft account have no fees or expiration dates to worry about for retail gift cards. Promotional gift cards (for example, certain rewards offers) can expire.
Balance Showing $0 or the Check Failed?
A few common reasons: the card hasn't been activated yet, the funds have already been spent, the card was reported lost or deactivated, or — less commonly — the card was compromised before you got to use it. If something looks wrong, contact Xbox / Microsoft directly using the phone number above. We can't look up or adjust balances ourselves — only point you to the official source.
FAQ
Do I need to create an account to check my balance?
No — most balance checks, online or by phone, just need the card number and security code/PIN, not an account.
Can I check my balance on my phone?
Yes, the online balance checker above works on mobile, and the phone number can be dialed directly from this page.
Is it safe to enter my card number online?
Only enter it on the official site linked above. Scam sites impersonating gift card balance checkers exist — double-check the URL before entering any card details anywhere.
